Shipping policy

At DriftCloud.co, we aim to deliver your favorite lifestyle, fashion, home, beauty, tech, and gift products safely and on time.

Order Processing

All orders are processed after successful payment confirmation. Order processing usually takes 1–3 business days.

Orders placed on weekends or holidays may be processed on the next working day.

Shipping Time

Estimated delivery time is usually 7–15 business days, depending on your location, product availability, courier service, and any unexpected delays.

Please note that delivery timelines are estimates and may vary during festivals, holidays, high-demand periods, or courier delays.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your order.

We may also offer free shipping promotions from time to time, which will be clearly mentioned on the website.

Order Tracking

Once your order is shipped, you may receive tracking details through email, SMS, or WhatsApp, depending on the contact information provided at checkout.

Please allow some time for tracking updates to appear after dispatch.

Incorrect Shipping Details

Customers are responsible for providing the correct shipping address, phone number, and email address.

DriftCloud.co will not be responsible for delivery delays, failed delivery, or lost packages caused by incorrect or incomplete address details provided by the customer.

Delayed Delivery

Delivery may be delayed due to:

  • Courier service issues
  • Weather conditions
  • Public holidays
  • High order volume
  • Incorrect address details
  • Customs or local delivery restrictions

We will do our best to assist you if your order is delayed.

Damaged or Missing Package

If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery with:

  • Order number
  • Clear photos or video of the package
  • Clear photos of the received items

Our team will review the issue and provide a suitable solution.

International Shipping

Currently, shipping availability may depend on the customer’s location. Any additional customs duties, taxes, or import charges, if applicable, are the customer’s responsibility.